FAQS

How much does postage cost?

Postage Prices: Australia Post Standard $10 Australia Post Express $14

FREE on ALL orders over $99 NZ Post Standard $15

FREE on ALL orders over $99

Other countries are based on location and weight

Do you Wholesale?

I certainly do, if you run a business already, looking to start one up, and want to add some quality products please contact me. hello@oceanwavebraids.com.au or Watsapp me on the bottom right hand corner.

How long will my order take?

I wish I could hand deliver every order but unfortunately I cant and I know how exciting it is to get your goods so please be patient. Orders are packed and sent out Mon-Fri (excluding public holidays) postage has a lovely way of taking slightly longer from the West so please allow up to 7bus days for your order to arrive before you freak out that its missing. Please select EXPRESS at checkout if you wish for your order to arrive quicker. (Roughly 2-4 business days) International orders will take 7-14 days to arrive depending on Country, I am not held responsible for any duties or taxes.

Do you ship Worldwide?

Most definitely we do, if your country is not on the checkout send me an email hello@oceanwavebraids.com.au and I will assist you ASAP.

Do you offer local pick up?

I certainly do, pick up is from Butler, Perth 6036

Do you do Birthday Parties?

OMG YES!!! I love doing parties! Hit me up if you want me to attend your daughters next birthday party I also offer a DIY Party Package if you are not local

How do I look after the hair extensions?

I have provided some Care Instructions and Tutorials on my website for some handy tips, you can check them out on the Tutorials and Care Guide Tabs

Do you offer returns

Due to the nature of my products, we do not accept returns, this is simply due to Hygiene, and I appreciate your understanding. I am only human so sometimes I miss things, or during transit an item can get damaged, so if you have received a faulty item, PLEASE reach out to me via email hello@oceanwavebraids.com.au and a solution can be arranged.

FAQS

Tie-in Mermaid Hair Extension