Returns & Refunds Policy
At Ocean Wave Braids, I take pride in providing quality products and carefully packaging every order before it leaves. I also do my best to provide honest, detailed product descriptions so you know exactly what you're purchasing.
If your order arrives with a fault or you believe you've received an incorrect or damaged item, please get in touch as soon as possible so we can work together to find a suitable solution.
Due to hygiene reasons, we are unable to accept returns or exchanges on hair products for change of mind. Thank you for your understanding.
We happily accept returns or exchanges on costumes, provided they are:
Customers are responsible for all return postage costs, as well as any additional shipping charges for exchanged items.
Replacement or exchanged items must be ordered through our website where applicable.
Refunds are issued for the product purchase price only and will be processed once the returned item has been received and inspected to ensure it is in its original condition.
Please note that original shipping costs are non-refundable. Postage paid at the time of your original order covers the initial delivery only and cannot be refunded.
Thank you for supporting Ocean Wave Braids. I truly appreciate every order and will always do my best to ensure you're happy with your purchase.
